Author Archives: James Strutton

Still More Mistakes Managers or even Parents Make That Prohibit Leadership

Today I will cover 2 more of the 13 Major Mistakes Managers or even parents make that prohibit them from being leaders. We welcome your feedback. The first mistake I wish to talk about today is having a We/They environment. … Continue reading

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Even More Mistakes Managers Make That Prohibit Them From Being Leaders

So far I have shared 4 mistakes managers or even parents make with their people or kids. Another mistake is we condone incompetent behavior by ignoring it, rather than confronting it quickly and effectively. I’ll save how to confront effectively … Continue reading

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Exploring Even more of the Major Mistakes Managers Make

Earlier, I shared 2 mistakes that prohibit managers from being effective Leaders and even parents and today I cover a couple of more. The next error is trying to control results rather than influence thinking. If a person doesn’t hit … Continue reading

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Exploring Some of the Major Mistakes Managers Make

This week I will be sharing some of the mistakes we make as managers that prohibit us from being effective Leaders. Leadership can best be defined as the skill of attaining predetermined objectives with and through the voluntary cooperation of … Continue reading

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Why are More Sales Lost by Experienced Salespeople?

Ever had a salesperson call on you. You liked the person but really didn’t want the product or service they were selling, so when the time came you shared little white lie to let them down as gently as possible. … Continue reading

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Without Personal Accountability Customer Service Can Be More Than Frustrating

Yesterday I was talking to one of my neighbors, Jack, who shared an experience he had with his cable company. It seems he had a problem with his cable service so he called their customer service group, or at least … Continue reading

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QBQ! QuickNote-Don’t Just Talk, Be Heard!

Every organization we at QBQ, Inc. work with tells us the biggest problem they have is “communication.” We all know how challenging effective communication can be. Of course, it’s always framed this way: “Why don’t they communicate better?” In other … Continue reading

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The Importance of Belief in Being Successful

Belief is a part of a managers job and perhaps the most important part. When an employee is asked to perform a new task, they evaluate it based on questions they ask themselves. 1.            What are my chances of success? … Continue reading

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Are People Your Greatest Asset?

In the uncertain times every business faces today, there is one thing that is certain. We must produce more with less. Never before has Leadership Development been so needed. I mention that because most managers become managers because they are … Continue reading

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QBQ! QuickNote – Personal Accountability … Bengy Style!

Need to buy a car? If so, then here’s where you go: Mountain States Toyota, Denver, Colorado. Why? Because they are outstanding! Ask for Bengy Martinez—the happy salesperson with the big smile (email him at [email protected]). Let me tell you, Bengy is … Continue reading

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