Explore the “Personal Accountability and the QBQ!” multi-media training system!

by: John Miller & Kristin Lindeen

It’s not about “corporate responsibility” but Personal Accountability!

QBQ and Flipping the Switch Books

Have you ever heard questions like these?

  • “Why do we have to go through all this change?”
  • “Why is this happening to me?”
  • “When is someone going to train me?”
  • “When is that group going to do its job right?”
  • “Who dropped the ball?”
  • “When am I going to find good people?”
  • “Why can’t they communicate better?”
  • “Who’s going to solve the problem?”

If you have…then the message of QBQ!, The Question Behind The Question, is right for you and your organization! In a time when responsibility seems to be lacking, QBQ! is a tool that can make a meaningful difference by eliminating costly organizational traps such as: blaming, complaining, procrastination, organizational politics, we vs. they and negative self talk.

It is all about personal accountability and asking: “How can I contribute?” and “What can I do to make a difference?” QBQ! will additionally enhance pro-action, team work, leadership, ownership, service, creativity, communication, integrity, belief and career thinking vs. job thinking!

This course has a major objective of establishing a culture of Personal Accountability in business and in life. It is flexible as it can be used as a one-day course or a series of four 2-hour sessions.

QBQ! Training System Outcomes:

It Eliminates: Blaming, Complaining, Excuses, Procrastination, Victim/Entitlement Thinking and We/They

It Enhances: Personal Accountability, Morale, Internal Motivation, Customer Service, Leadership, Creativity, Safety, Integrity, Team Building, Stress Management, Belief and Career thinking vs. Job thinking

Training System Session & Objectives

Session #1: QBQ! A Tool for Practicing Personal Accountability
Defining The Question Behind the Question—The QBQ!
Leadership Is Everyone’s Responsibility
The Myths of Accountability
Our Actions Are A Product Of Our Thinking
Eliminating Victim Thinking
The Power of Fundamentals
The Cost of Finger Pointing
The Benefits Of Being Personally Accountable

Session #2 The High Road of Personal Accountability
Constructing The Question Behind the Question
Eliminating Complaining
Stopping the BLAME Game
Defeating Procrastination
Action is a Good Thing
The Foundation of Teamwork
How To View Problems

Session #3 Personal Accountability in Action
Identifying Incorrect Questions
Adapting To Change
Defeating Cynicism
Defeating Entitlement Thinking
The True Definition of Customer Service
Building Better Communication
Achieving the Extra Edge

Session #4 Making Personal Accountability a Core Value
What Learning Really Means
The Power of Ownership
True Creativity
The Importance of Belief
No Excuse Living
The Power of Mentoring
What Integrity is and How to Achieve It


The QBQ! training system includes practical tools for both the facilitator and participants.

Participants receive:
QBQ Participant Package

60 page QBQ! Participant Guide, QBQ! The Question Behind the Question and Flipping the Switchhardcover books, two audio CDs (full DVD sound track), QBQ! pen, pad, and content pocket card.

Facilitators receive:
QBQ Facilitators Kit

90 page Facilitator Guide, the complete QBQ! instructional DVD, QBQ! The Question Behind the Question and Flipping the Switch hardcover books, QBQ! pen, pad, and content pocket card, and a “Be Outstanding!” mousepad with two sets of “Be Outstanding!” sticky notes.

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