Training is Too Expensive!-We frequently hear that training is too expensive. The real question is this: What is the real cost of not training your employees? Objectives get pushed back, causing costly delays in every department.
“An investment in education always pays the highest returns.”—Ben Franklin
Franklin knew this to be true 250 years ago. Too many companies view training as an expense rather than as an investment. All jobs have a specific deadlines, revenue and service expectations. When missed, what is the real cost? Customers are frustrated and leave us. It immediately creates more time in meetings with managers to discuss the situation, provide updates and set new deadlines.
Often companies don’t account for the amount of money that it costs them to hold a meeting. Given the investment companies make in compensation, this could cost more than $1000 per hour of meeting time. The next time you are sitting in one of these types of meetings, figure out how much each individual is paid to attend the meeting, the expense might surprise you. With the right training is place, more often objectives are met and these meeting can be minimized.
High Turnover-Companies are concerned that if they train their employees, the employees will leave the company. This is simply not true. Trained employees tend to stay longer with their current employers and get more gratification from the work they are doing. There are many other intangibles of training. It improves employee morale and employees feel important in their roles. If training is also part of the benefits package, it will help attract stronger candidates for employment.
Training Takes Too Much Time from Production-Most training classes and schedules can be customized. Many companies can work around scheduling challenges and accommodate training and productivity objectives. For example, rather than have a 5-day (8 hours per day) class, make it a 10-day (4 hours per day) class over a two-week period. The employees can attend class in the morning and then work in the afternoon. By using internal facilitators the training can also personalize training so that it is very specific and the employees can be trained on exactly what they need. When managers are involved in the training of employees, they can easily monitor the actions of those employees being trained
Companies Don’t See the Long-term Benefits-Not only will training help improve internal processes; it will also help with external customers. Outstanding service is very important for external customers. With full-time employees, it benefits them and the company to be timely and accurate on their projects. With the right training, the employees will be more confident, more productive and a better employee overall.
Perhaps the best way to think about Training is like proper dental hygiene, you only have to take care of those teeth you want to keep and stay healthy. The trade-off of failing to train your staff will manifest itself in productivity losses, employee turnover and employee morale. While investment in your staff is always a challenge, if you have a technology based business, training is essential to the health of the organization because of the rate of change.
Zig Ziglar put is best, “What’s worse than training your workers and losing them? Not training them and keeping them.”
We appreciate you taking the time to explore this message and hope you will invest more time exploring some of the courses we provide. For a PDF overview of any course and how it can be successfully implemented into your organization just request it by clicking here. We appreciate your time and hope this has helped.
Jim Strutton, CEO
© 2011 Accountability Plus, Inc.
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